The customer, or the co-worker, snaps at you. It may be more than a simple snippy reply. They may unexpectedly ‘go postal’ on you, ranting and raging with their wrath directed at you. It’s so easy to respond with your own anger, or to throw your hands up in the air and storm off.
Two factors come into play here that may help.
The first is understanding.
We don’t know what is happening in their life. A husband may be dying of cancer. They’re dealing with a parent battling the slippery slope of dementia or Alzheimer’s. They just lost their job. They got up to a flat tire, and then got a ticket on the way to the store. The possibilities are endless. It’s true, we never know what trials another person is going through.
Sometimes, if we step back and try to remember this and be understanding it gives us a different perspective that may help take the sting out of the encounter.
Yes, their tribulations are not an excuse. And yes, this is a two way street. The other person also doesn’t know what problems are in your life.
The second aspect that relates to this, is that we are only in charge of our attitude. We cannot control what another person does or says. We are in control of how we react.
Understanding. Try it for one day and see if it makes a difference in your life.