A2Z-BADGE [2016]

In participation with the A to Z Blog Challenge for 2016, I’m posting about how to survive retail life with a smile, in an A to Z theme. We’ll post every day during April, except Sunday’s – when we all get time off for good behavior.

I hope you enjoy these posts about customer service with a smile. Check out some of the awesome blogs that are participating in the A to Z Challenge this year. There’s over 1700 blogs participating in the challenge, so I’m sure you’ll find some treasures in there.


“That’s IT. I’m leaving retail. This is my last Christmas season working a retail job!”

Those were the words I uttered – almost a year ago. And then, there I was, looking at aisles filled up with Christmas merchandise that we’d been receiving for the last four months. Our extended holiday hours started the next week. I was still working retail, despite the courageous statement I’d made at the end of the last Christmas season.

I couldn’t quit yet.

I was locked into another holiday sales cycle, with the long hours (some 12 to 14 hour days), the frenzied work schedule (too much to do and not enough time), a new manager that pushed-pushed-pushed, and a store filled with harried, stressed and irritable shoppers.

Our co-manager had a pet phrase he often used. It was his attempt to inspire us, and remind us that we were in charge of our attitudes. “Every day’s a good day!” he’d bellow out as he unlocked the doors to let us in. “Welcome to where happy people come to work. Where every day’s a good day.”

Most of us, in our pre-caffeinated, still bleary-eyed state, mumbled a greeting in return. It was usually along the lines of: ‘yeah, yeah’ – or ‘right!’ (Said with prerequisite sarcastic tone). Sometimes he was met with stony silence. Often, many of us wanted to take that ‘every day’s a good day’ and whomp him upside of the head with it.

Until the day I left for home and screamed at the top of my lungs for the first two miles. I felt calmer. I was also hoarse for the next two days.

Something had to change.

I started listening to words I told myself.

I’m too old for this.

I’m too tired for this.

I’ll never make it through Christmas.

I can’t keep going like this.

I don’t have the energy or the resources to deal with this.

I realized how negative the words I spoke silently to myself were. My body was only doing what I kept telling it to do.

The first change I made was in response my manger’s morning greeting, “Every day’s a good day!” Instead of scoffing, laughing or coming back with a smart aleck response, I’d answer, “Yes it is.” Whether I agreed with the statement or not, I starting replying with positive, spoken words.

Next, I made a list of affirmations – positive statements to read aloud before I went to work each day.

I fly through this Christmas season with ease.

My energy levels are higher than ever.

I enjoy my job and am thankful for the benefits I receive from it.

I complete my tasks easily and quickly.

I am drawn to foods that keep me healthy and give me energy.

This is the easiest holiday season I’ve ever worked through.

I didn’t want to merely survive these frantic months. I wanted to retain a peaceful demeanor and have the energy to enjoy a happy home life after the work hours ended.

Did consistently using these affirmations make every day perfect? No. There were still moments of aggravation that would creep into the day. There were still days where survival was the only goal. But … the days were better. Some days were great. And, here we are moving towards the end of January. I survived the holiday season. I am still sane. I didn’t commit homicide. While very glad that the frenzied days are behind us, I ended the season less frazzled than ever before.

Now I need to change up the affirmations to get me through this next week – inventory week!

EDGD01_Enjoy my job and benefits


9 Comments (+add yours?)

  1. mhsusannematthews
    Apr 01, 2016 @ 12:29:53

    Love this Trisha. Managed to figure out how to find you quickly, too. Affirmation is powerful. Will enjoy reading your posts each day.


  2. randommusings29
    Apr 01, 2016 @ 17:49:57

    I work in a pub so I feel your pain! I actually enjoy the busy chaotic shifts for the most part. I will be back through out April, I’m loving this theme 🙂


  3. Ginni Deville
    Apr 02, 2016 @ 05:17:44

    I think I’m still on the first batch of words when thinking about my work *grins*


  4. Gail M Baugniet
    Apr 02, 2016 @ 05:48:36

    Excellent remedy for feeling down, pretend until it becomes so. Thanks for the A-Day smile, Trisha. #AlohaFriday to you.

    Gail’s 2016 April A to Z Challenge


  5. Jen
    Apr 02, 2016 @ 19:05:20

    My favorite part of this was, “I wanted to retain a peaceful demeanor and have the energy to enjoy a happy home life after the work hours ended.” I also work in the service industry – only I sling food to needy hungry people and it’s absolutely hard to come home and be a normal human being after dealing with so many wants and needs of other people. I’m going to write out some affirmations for myself before I head to work tonight – Saturday nights are busy. 🙂
    Your Fellow A-Zer –


    • trishafaye
      Apr 02, 2016 @ 19:24:49

      Working with people, be it retail or food service, is a demanding job that can easily drain us of all energy, joy and passion for life.
      Hang in there! Write some good affirmations for yourself and keep smiling!


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

April 2016
« Mar   May »
%d bloggers like this: